Send reports with no signal

Report a hazard or list a relief camp with no connection. The app keeps it, with its photo and voice memo, and sends it when you are back online.

For: Public users

In a disaster the network is often the first thing to go. You can still fill in a report: the app keeps it on your phone and sends it by itself when there is a connection again.

Report with no signal

1. Fill in the form as usual and tap Submit record. See Report a hazard from the app.
2. You see Saved offline — it'll be submitted for review automatically when you're back online.
3. The report, with its photo and voice memo, is now kept on your phone.

Use my current location still finds your coordinates without a connection, but it cannot look up the place name. Type the Location name yourself.

You must be signed in to report, and signing in needs a connection. Sign in while you have signal; you stay signed in afterwards.

See what is waiting

• On the Map and Data tabs, a banner shows how many reports are waiting to sync. Tap Sync now to try at once.
• Under Menu, My reports, each waiting report says Waiting to send. With no signal it can take a few seconds to appear: pull the list down to refresh it.

When it is sent

The app sends waiting reports as soon as the phone is back online, or the next time you open the app with a connection. They go one at a time, in the order you made them. Once a report is sent, My reports says Sent for review.

If the app is closed while sending

Reports that have not been sent yet stay saved on your phone, even if the app is closed or the phone restarts. They are sent the next time you open the app with a connection.

In rare cases, a report that was being sent at the very moment the app closed can arrive twice. If you see the same report twice in My reports, there is no need to do anything: a reviewer can link the two.

Tips

• Filling in the same report twice while offline does not send it twice: the app keeps one.
• If the server refuses a report, for example because a field was invalid, the banner says it couldn't be accepted and were removed from the queue, so it does not block the others. Tap Dismiss, then send it again with the problem fixed.
• The Prepare and Emergency tabs work fully with no signal. The Map shows the last data it saved.

Is someone in danger right now? Call Rescue 1122. A call can get through when data cannot.

← All user guides